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Security & Privacy

Security & Privacy

How secure is my information?

At Bags Direct, we promise that your personal information is secure. Every transaction is processed online by SagePay and Paypal using the latest industry standards for secure online credit card transactions. Secure servers protect your information using advanced encryption and firewall technology throughout the ordering process.

Who are Bagsdirect.com?

Bags Direct are an online retailer of business and leisure luggage, dealing with both business to consumer (b2c) and business to business (b2b). We offer complete in house customisation including bespoke bag design, manufacturing, printing, embossing, and embroidery.

What information do we collect?

When you place an order on our web site (www.bagsdirect.com), we may collect the following information in order to promptly and securely process your order: your name, delivery address, telephone number, email address, billing information (credit card number, expiry date, security code and billing address), products purchased and promotional codes. We may also (where provided by the customer) collect information for our own marketing purposes.

What do we do with your information?

We respect your privacy and ensure all personal information obtained through this Web site is kept secure in accordance with the Data Protection Act 1998.

We use information we collect from you to process your orders and to offer you the best possible customer service. We will send you marketing material if you have specifically opted-in or alternatively, if you have previously purchased items from us. You may opt out at any time by clicking the 'opt-out link' we put at the bottom of any newsletter we have sent you or by using the contact details listed at the bottom of this page. We will never share or sell for profit any of your personal information with third parties. You can verify our registration with the Data Protection Act on the official ICO website, using our parent company registration number: Z9775268 (Falcon International Bags Limited).

What are cookies?

"Cookies" are small pieces of information that are stored by your web browser on your computers hard drive. Our cookies do not contain any personally identifying information. We may use cookies to store visitors preferences, record session information, record user specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to the site, record past activity on the site in order to provide better service when visitors return to our site, ensure that visitors are not repeatedly sent the same banner ads and customise Web page content based on visitors browser type or other information collected.

Your consent

By using our Web site and submitting your information to www.bagsdirect.com, you consent to the collection and use of this information by Bags Direct. If we decide to change our Security & Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. If you are not comfortable with any of the changes to our Security & Privacy Policy, you will have the opportunity of un-submitting your information from our network at any time.

Links

This website may contain links to other sites. Bags Direct is not responsible for the privacy practices or the content of such web sites. If you have a question about the privacy policy of those web sites, please contact them directly.

Contacting us

If you have any questions about our Security & Privacy Policy, our site practices, or your personal experience dealing with this web site, you can contact us by email enquiries@bagsdirect.com or by telephone: 0333 272 4255 or by post to Bagsdirect.com, 1 Sketty Close, Brackmills Industrial Estate, Northampton, NN4 7PL, UK. Full contact information can be found on our Contact Us page.