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Delivery & Returns

Delivery & Returns

Free "Standard" delivery on ORDERS OVER £35 applies only to UK mainland shipping addresses only. (exclusions apply and will be notified at checkout based on DPD restrictions)

Standard delivery items are despatched within 24-48 hours if order is placed before 3pm.

Next Day Delivery is available for items showing the green "Next Day Delivery" icon and costs £5.95

All delivery times stated are based on working days (Monday-Friday)  

Orders placed after 3pm on a Friday are processed on the next working day.

Saturday Delivery can only be offered to UK Mainland addresses and items will be delivered on the Saturday after they are available for dispatch. Saturday delivery costs £10.50 

7 Day delivery items will be delivered on the Saturday "after" they have arrived with us and cannot be shipped any sooner.

Please note some products are a 7 (working) day delivery, please check individual items or call us on 0845 8384677 for more information.

The locations listed below are excluded from our free delivery offer, and subject to the following additional charges:

UK Mainland under £35 (inc. Vat) ... £3.29 (ex. Vat)
Scottish Highlands & Islands of Scotland ... £11.50 (ex. Vat)
Northern Ireland, Isle Of Man, and Scilly Isles ... £11.50 (ex. Vat)
Channel Islands, Jersey, and Guernsey ... £13.50 (ex. Vat)
Irish Republic ... £12.50 (ex. Vat)

Multiple, large piece orders may be subject to additional carriage charges. If this proves necessary, we promise to contact all customers prior to the dispatch of any goods. 

If your location is not listed above then please contact us to ensure delivery is possible. Free delivery offer cannot be used in conjunction with any other offers on our website. BagsDirect reserve the right to withdraw this offer at any time.

Orders placed before 3:00pm (Monday-Friday exc. public holidays) are processed same day and despatched according to their individual delivery times. If in doubt, please contact our customer service. Deliveries are made only on working days, which are defined as Monday to Friday 9am to 5:30pm excluding public holidays. If for any reason there's a major delay with the expected delivery time, we'll contact you and explain the situation. As items are despatched from different satellite warehouses throughout the UK, it is not unusual to receive deliveries over multiple days. Delivery grouping is available on request. 

Next Day delivery is offered as a premium service on Bagsdirect and goods will be despatched from our warehouse on a next day service, Bagsdirect cannot be held liable for any delays incurred by the courier company.

In all cases a signed for service is used, and requires someone to be at the designated shipping address to receive the delivery. We are more than happy to deliver goods to a work address, please however secure their permission.

Please note if a delivery is refused or returned to us for any reason we reserve the right to charge a further shipping fee to dispatch the goods again.

Bagsdirect cannot be held liable if goods are delayed in transit due to Courier delays, ie, traffic, road blockades, protests etc, as some warehouses are based in Europe, delays can occur.

When ordering from the Scottish Highlands, Northern Ireland, Irish Republic and UK Islands please allow a couple of extra days for delivery. At this time we are unable to offer delivery to PO Box numbers and BFPO addresses. During times of peak seasonal demand (for example Valentine's Day, Mother's Day, Father's Day, but especially Christmas) there may be a slight delay in the despatch of your order, so please check our homepage for details and allow extra time for delivery.

Worldwide Shipping

*International shipping cost is based on 1 carton - maximum 8kg *

Please note multiple items will incur additional shipping costs if they cannot be shipped in one box and weigh over 8kg combined

Bags Direct are not liable for any import tax or customs duties incurred with International orders.

Undelivered International orders that are returned to us will incur a return shipping fee. 

Returns

We want you to be completely satisfied with your purchase, any item may be returned to us, carriage paid by yourself, WITHIN 14 DAYS of receipt of goods.

RETURNING AN ITEM FOR EXCHANGE OR REFUND.....

  1. Please email admin@bagsdirect.com or phone us on 0845 8384677, for a RETURNS AUTHORISATION NUMBER before returning the goods.
  2. The RETURNS NUMBER MUST BE CLEARLY WRITTEN ON THE OUTSIDE OF THE PARCEL and on any correspondence enclosed.
  3. Please take all reasonable care of the item you wish to return back to us by a suitable method and at your expense. Royal Mail offer a Certificate of Posting for low cost/lightweight items, as well as track-able services, including Royal Mail Recorded and Special Delivery services, for higher value items. We cannot accept responsibility for goods lost as a result of being returned to us.   
  4. Any returned item should be suitably packaged and addressed to BagsDirect.com as our address at the foot of this page.
  5. For corporate or promotional orders, please note that we cannot accept returns of orders of 20pcs or more.

PLEASE NOTE:

WE ABSOLUTELY RESERVE THE RIGHT TO REFUSE AN EXCHANGE OR REFUND IF THE RETURNED ITEM IS NOT RECEIVED IN AN AS NEW/ SALEABLE, CONDITION.

ALL ITEMS MUST BE UNUSED, UNDAMAGED, CLEAN AND CAREFULLY PACKED WITH ALL LABELS ATTACHED, INSTRUCTION MANUALS, WARRANTY INFORMATION ETC ENCLOSED, AND IN THE ORIGINAL MANUFACTURERS PACKAGING, AS SUPPLIED.

Items for Exchange: will normally be dealt with and a replacement sent within 2-3 working days. If you wish to speed up the exchange process please do not hesitate to re-order online.

Refunds: will only be made to the original payment method used for the purchase and will normally take 7-14 working days to process.

Please note: we are unable to refund postage and packing on incorrectly ordered items.

What if my goods are faulty?

We unconditionally guarantee all merchandise against possible manufacturing defects for 30 days from receipt. If your goods should develop a fault during this period you may return the defective merchandise FREE, for a prompt refund or replacement. The exemptions to this are personalized, custom made, special offer items, used items that have been damaged by baggage handling, transit belts or accidental damage, abrasion marks within 30 days of purchase are also excluded. If your product has been damaged in transit you should claim against the airline concerned.

The cheapest and most convenient way to ship large items back by a tracked service is by www.myhermes.co.uk. The cost to ship items back by myhermes are as follows 

Up to 2kg - £3.99  2-5kg £5.99

We will refund the cost of return shipping up to a maximum of £5.99 with proof of purchase if the fault is deemed to be a manufcaturing defect. Please note we will not pay for a myhermes collection or any additional insurance.

If it is not convenient for you to return the items yourself, then a courier collection service will be used at our discretion. Please note that a free collection service will only be offered if the faulty item is a manufacturing fault within 1 year of purchase. 

Any items found to be faulty after 30 days are covered by the brand manufacturers warranty. The warranty period of a particular product can be found displayed on each product page of the BagsDirect website. The minimum warranty period offered is 1 year, and the maximum can be anything up to the life of the product. The warranty period will give the manufacture the option to replace or repair a faulty item, it does not mean the refund will be issued. Warranty periods can vary considerably between brands, so please be sure to check prior to purchasing. Warranties are non transferable and do not extend beyond the initial warranty period. If for example an item is replaced as part of your warranty agreement, the warranty only continues to the end of the original warranty period.

In the unlikely event of your goods developing a fault more than 30 days after receipt, then we strongly recommend that you contact the manufacturer direct for a warranty repair. This is often the quickest way to have a fault repaired. For example in some cases, manufacturers offer free telephone help facilities, free rapid repair or replacement services for your convenience. Alternatively, you can contact us directly if the goods do not conform to the contract, and we will endevour to handle the warranty on your behalf. Carriage will be charged for the return of any products to Bags Direct under warranty, however Bags Direct will return your item carriage free. Should your goods develop a fault after the first year, then you will be responsible for all carriage charges. All items must be returned in its ORIGINAL OR SUITABLE PACKAGING.

Please note used items that have been damaged by baggage handling/ transit belts or accidental damage are excluded from this warranty.

Returning Purchases

Bags Direct will not accept responsibility for any items lost or damaged during transit.. All returns must be sent to BagsDirect by either recorded delivery RM or MyHermes, accompanied by a valid returns authorisation number. All items must be returned in its ORIGINAL OR SUITABLE PACKAGING.

Undelivered Items

Items returned back to Bagsdirect due to failed delivery attempts will be kept until we are contacted by the customer. If there is no communication we will refund the order amount less £10 delivery fee.

Unlocking Fee

At Bagsdirect we are able to unlock most suitcase combination locks if they have been set in error and can no longer be accessed. The case will need to be sent back to us to inspect and if we succeed in entering the case we will charge £12.50. This cost includes the return shipping fee.

Frequently Asked Questions

I have ordered the wrong item, will BagsDirect refund my postage costs?

In this instance we apologise but we can not refund any postage charges. You will need to send the goods back by recorded delivery or insured courier service at your cost. Prior to doing so you must first obtain a valid returns authorisation number (see box at the top of this page). We recommend using Myhermes.

I have received goods that are different from what I ordered, what happens next?

You should first contact BagsDirect by either telephone or email. We will then arrange for the replacement goods to be sent to you, and the existing ones to be collected at our cost. If more convenient to the customer then we may occasionally request the customer to return the goods by a recorded delivery service. In this case postage charges will be reimbursed on receipt of the item. In respect of our standard terms of sales contract, Bags Direct will expect to receive all incorrect items returned. Contact details can be found on our Contact Us page.

My goods have been received damaged

You should first contact BagsDirect by either telephone or email. We will then arrange for the replacement goods to be sent to you, and the existing ones to be collected at our cost. Contact details can be found on our Contact Us page.

Collection Guidelines

Please note if a collection is arranged on your behalf the following guidelines apply:-

Collections are only made from UK addresses.

All returned items must be securely and suitably packaged.

Address label to be attached  

Returns number /order number to be clearly displayed

If DPD are unable to collect due to the item not being packaged correctly or they cannot gain access to the collection address on the date specified no further collections will be arranged by Bags Direct Ltd.  The customer will then be liable for the cost of returning the item.

Bags Direct Ltd will only arrange one free collection per order .

Once a collection is scheduled it is your responsibility to ensure the driver is able to collect the item and that is it suitably packaged.

Returns Address

Bags Direct

Returns Dept

Falcon House

1 Sketty Close

Brackmills

Northampton

NN4 7PL