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The BagsDirect Simple & Plain English Returns Policy

Important - Please read first

All returns must be accompanied by a valid returns authorisation number.

In order to obtain a valid returns authorisation number you must either call our customer service helpdesk on: 0871 - 2007090 (9am-5:30pm Mon-Fri) or email: enquiries@bagsdirect.com. In order to process your refund efficiently, please ensure that you write your RAN clearly on the front of all packaging. Any items returned without prior authorisation will not be accepted and will be returned to the sender.

What if I am unhappy with my purchase?

In the unlikely event that you are not entirely satisfied with your purchase or the item is not to your taste. You can simply return the unused items for a full refund, minus any delivery or small handling charges. We can only accept returns in this instance for 14 days from the date of your delivery. All goods should be returned in their original packaging, with all tags attached. Between 14-30 days we may be able to offer an exchange or upgrade. Please call us for more information on 0871 - 2007090 (9am-5:30pm Mon-Fri). Bagsdirect will not pay for return shipping costs relating to non-defective goods.

What if my goods are faulty?

We unconditionally guarantee all merchandise against possible defects for 14 days from the receipt of shipment. If your goods should develop a fault during this period you may return the defective merchandise FREE, for a prompt refund or replacement. The only exemption to this is personalized, custom made or special offer items. If it is not convenient for you to return the items yourself, then a courier collection service will be used. In this instance only, Bagsdirect will pay for all return shipping costs relating to defective goods.

Any items found to be faulty after 14 days are covered by the brand manufacturers warranty. The warranty period of a particular product can be found displayed on each product page of the BagsDirect website. The minimum warranty period offered is 1 year, and the maximum can be anything up to the life of the product. Warranty periods can vary considerably between brands, so please be sure to check prior to purchasing. Warranties are non transferable and do not extend beyond the initial warranty period. If for example an item is replaced as part of your warranty agreement, the warranty only continues to the end of the existing warranty period.

In the unlikely event of your goods developing a fault within the first year of purchase. BagsDirect will at your convenience collect the item, repair or replace with new, and return the goods back to you at our cost. Should your goods develop a fault after the first year, then you will be responsible for the cost of returning the item to BagsDirect.

Returning Purchases

BagsDirect will not accept responsibility for any items lost or damaged during transit, other than when our own courier collection or delivery service is used. All returns must be sent to BagsDirect by either recorded delivery or insured courier service.

Frequently Asked Questions

I have ordered the wrong item, will BagsDirect refund my postage costs?
In this instance we apologise but we can not refund any postage charges. You will need to send the goods back by recorded delivery or insured courier service at your cost. Prior to doing so you must first obtain a valid returns authorisation number (see box at the top of this page).

I have received goods that are different from what I ordered, what happens next?
You should first contact BagsDirect by either telephone or email. We will then arrange for the replacement goods to be sent to you, and the existing ones to be collected at our cost. If more convenient to the customer then we may occasionally request the customer to return the goods by a recorded delivery service. In this case postage charges will be reimbursed on receipt of the item. In respect of our standard terms of sales contract, Bags Direct will expect to receive all incorrect items returned. Contact details can be found on our Contact Us page.

My goods have been received damaged
You should first contact BagsDirect by either telephone or email. We will then arrange for the replacement goods to be sent to you, and the existing ones to be collected at our cost. Contact details can be found on our Contact Us page.