Standard delivery items are despatched within 24 hours, if order is placed before 3pm.

Free delivery on ORDERS OVER £35 applies only to UK mainland shipping addresses. The locations listed below are excluded from our free delivery offer, and subject to the following additional charges:

Multiple, large piece orders may be subject to additional carriage charges. If this proves necessary, we promise to contact all customers prior to the dispatch of any goods. 

If your location is not listed above then please contact us to ensure delivery is possible. Free delivery offer cannot be used in conjunction with any other offers on our website. BagsDirect reserve the right to withdraw this offer at any time.

Orders placed before 3:00pm (Monday-Friday exc. public holidays) are processed same day and despatched according to their individual delivery times. If in doubt, please contact our customer service. Deliveries are made only on working days, which are defined as Monday to Friday 9am to 5:30pm excluding public holidays. If for any reason there's a major delay with the expected delivery time, we'll contact you and explain the situation. As items are despatched from different satellite warehouses throughout the UK, it is not unusual to receive deliveries over multiple days. Delivery grouping is available on request. 

In all cases a signed for service is used, and requires someone to be at the designated shipping address to receive the delivery. We are more than happy to deliver goods to a work address, please however secure their permission. 

When ordering from the Scottish Highlands, Northern Ireland, Irish Republic and UK Islands please allow a couple of extra days for delivery. At this time we are unable to offer delivery to PO Box numbers and BFPO addresses. During times of peak seasonal demand (for example Valentine's Day, Mother's Day, Father's Day, but especially Christmas) there may be a slight delay in the despatch of your order, so please check our homepage for details and allow extra time for delivery.

Returns

Important - Please read first

All returns must be accompanied by a valid Returns Authorisation Number in its ORIGINAL OR SUITABLE PACKAGING.

In order to obtain a valid returns authorisation number you must either call our customer service helpdesk on: 0845 8384 677 (9am-5:30pm Mon-Fri excluding public holidays) or email: enquiries@bagsdirect.com. If you are sending an email, please ensure you include your order number, and reason for return. In order to process your refund efficiently, please ensure that you write your returns authorisation number clearly on the front of all packaging. Any items returned without prior authorisation will not be accepted and will be returned to the sender.

What if I am unhappy with my purchase?

In the unlikely event that you are not entirely satisfied with your purchase or the item is not to your taste. You can simply return the unused items for a full refund, minus any delivery or small handling charges. We can only accept returns in this instance for goods 7 days from the date of your delivery. We advise all customers to return goods in their original packaging to ensure that items are not damaged during the return journey. Customers are reminded to include all accessories and tags with any returned items. Between 7-14 days we may be able to offer an exchange or upgrade. Please call us for more information on 0845 8384 677 (9am-5:30pm Mon-Fri excluding public holidays). Bags Direct will not pay for return shipping costs relating to non-defective goods. All items must be returned in its ORIGINAL OR SUITABLE PACKAGING.

What if my goods are faulty?

We unconditionally guarantee all merchandise against possible defects for 7 days from receipt. If your goods should develop a fault during this period you may return the defective merchandise FREE, for a prompt refund or replacement. The only exemption to this is personalized, custom made or special offer items. If it is not convenient for you to return the items yourself, then a courier collection service will be used. In this instance only, Bagsdirect will pay for all return shipping costs relating to defective goods.

Any items found to be faulty after 7 days are covered by the brand manufacturers warranty. The warranty period of a particular product can be found displayed on each product page of the BagsDirect website. The minimum warranty period offered is 1 year, and the maximum can be anything up to the life of the product. Warranty periods can vary considerably between brands, so please be sure to check prior to purchasing. Warranties are non transferable and do not extend beyond the initial warranty period. If for example an item is replaced as part of your warranty agreement, the warranty only continues to the end of the original warranty period.

In the unlikely event of your goods developing a fault more than 7 days after receipt, then we strongly recommend that you contact the manufacturer direct for a warranty repair. This is often the quickest way to have a fault repaired. For example in some cases, manufacturers offer free telephone help facilities, free rapid repair or replacement services for your convenience. Alternatively, you can contact us directly if the goods do not conform to the contract, and we will endevour to handle the warranty on your behalf. Carriage will be charged for the return of any products to Bags Direct under warranty, however Bags Direct will return your item carriage free. Should your goods develop a fault after the first year, then you will be responsible for all carriage charges. All items must be returned in its ORIGINAL OR SUITABLE PACKAGING.

Returning Purchases

Bags Direct will not accept responsibility for any items lost or damaged during transit, other than when our own courier collection or delivery service is used. All returns must be sent to BagsDirect by either recorded delivery or insured courier service, accompanied by a valid returns authorisation number. All items must be returned in its ORIGINAL OR SUITABLE PACKAGING.

Frequently Asked Questions

I have ordered the wrong item, will BagsDirect refund my postage costs?

In this instance we apologise but we can not refund any postage charges. You will need to send the goods back by recorded delivery or insured courier service at your cost. Prior to doing so you must first obtain a valid returns authorisation number (see box at the top of this page).

I have received goods that are different from what I ordered, what happens next?

You should first contact BagsDirect by either telephone or email. We will then arrange for the replacement goods to be sent to you, and the existing ones to be collected at our cost. If more convenient to the customer then we may occasionally request the customer to return the goods by a recorded delivery service. In this case postage charges will be reimbursed on receipt of the item. In respect of our standard terms of sales contract, Bags Direct will expect to receive all incorrect items returned. Contact details can be found on our Contact Us page.

My goods have been received damaged

You should first contact BagsDirect by either telephone or email. We will then arrange for the replacement goods to be sent to you, and the existing ones to be collected at our cost. Contact details can be found on our Contact Us page.