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Important - Please read first
All returns must be accompanied by a valid Returns
Authorisation Number in its ORIGINAL OR SUITABLE PACKAGING.
In order to obtain a valid returns authorisation number you must either
call our customer service helpdesk on: 0845 8384 677 (9am-5:30pm Mon-Fri excluding public holidays)
or email: enquiries@bagsdirect.com.
If you are sending an email, please ensure you include your order number, and reason for return.
In order to process your refund efficiently, please ensure that you write your returns
authorisation number clearly on the front of all packaging.
Any items returned without prior authorisation will not be accepted and will
be returned to the sender.
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In the unlikely event that you are not entirely satisfied
with your purchase or the item is not to your taste. You can simply return
the unused items for a full refund, minus any delivery or small handling charges.
We can only accept returns in this instance for goods 14 days from the date of your
delivery. We advise all customers to return goods in their original packaging to ensure
that items are not damaged during the return journey. Customers are reminded to include all
accessories and tags with any returned items. Between 14-30 days we may be able to offer an exchange or upgrade.
Please call us for more information on 0845 8384 677 (9am-5:30pm Mon-Fri excluding public holidays).
Bags Direct will not pay for return shipping costs relating to non-defective goods. All items must be returned in its ORIGINAL OR SUITABLE PACKAGING.
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We unconditionally guarantee all merchandise against
possible defects for 14 days from receipt. If your goods
should develop a fault during this period you may return the defective
merchandise FREE, for a prompt refund or replacement. The only exemption
to this is personalized, custom made or special offer items. If it is not
convenient for you to return the items yourself, then a courier collection
service will be used. In this instance only, Bagsdirect will pay for all
return shipping costs relating to defective goods.
Any items found to be faulty after 14 days are covered by the brand manufacturers
warranty. The warranty period of a particular product can be found
displayed on each product page of the BagsDirect website. The minimum
warranty period offered is 1 year, and the maximum can be anything up to
the life of the product. Warranty periods can vary considerably between brands,
so please be sure to check prior to purchasing. Warranties are non transferable
and do not extend beyond the initial warranty period. If for example an item
is replaced as part of your warranty agreement, the warranty only continues to
the end of the original warranty period.
In the unlikely event of your goods developing a fault more than 14 days after
receipt, then we strongly recommend that you contact the manufacturer direct for
a warranty repair. This is often the quickest way to have a fault repaired. For
example in some cases, manufacturers offer free telephone help facilities, free
rapid repair or replacement services for your convenience. Alternatively, you can
contact us directly if the goods do not conform to the contract, and we will endevour
to handle the warranty on your behalf. Carriage will be charged for the return of
any products to Bags Direct under warranty, however Bags Direct will return your
item carriage free. Should your goods develop a fault after the first year, then
you will be responsible for all carriage charges. All items must be returned in its ORIGINAL OR SUITABLE PACKAGING.
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Bags Direct will not accept responsibility for any
items lost or damaged during transit, other than when our own courier
collection or delivery service is used. All returns must be sent to
BagsDirect by either recorded delivery or insured courier service, accompanied
by a valid returns authorisation number. All items must be returned in its ORIGINAL OR SUITABLE PACKAGING.
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I have ordered the wrong item, will BagsDirect refund
my postage costs?
In this instance we apologise but we can not refund any postage charges.
You will need to send the goods back by recorded delivery or insured courier
service at your cost. Prior to doing so you must first obtain a valid returns
authorisation number (see box at the top of this page).
I have received goods that are different from what I ordered, what happens next?
You should first contact BagsDirect by either telephone or email.
We will then arrange for the replacement goods to be sent to you, and the
existing ones to be collected at our cost. If more convenient to the customer
then we may occasionally request the customer to return the goods by a recorded
delivery service. In this case postage charges will be reimbursed on receipt
of the item. In respect of our standard terms of sales contract, Bags Direct
will expect to receive all incorrect items returned. Contact details can be
found on our Contact Us page.
My goods have been received damaged
You should first contact BagsDirect by either telephone or email. We will
then arrange for the replacement goods to be sent to you, and the existing
ones to be collected at our cost. Contact details can be found on our
Contact Us page.
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